Windows remote support
For Windows PCs and laptops. Download the Infinity Comms support agent when our team asks you to.
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Infinity Comms Helpdesk
Need help? You're in the right place.
Phone system playing up? Internet down? Need an IVR message changing before tomorrow morning? Tell us what you need and our support team will take it from there.
Log a support request
Tell us what you need. We'll route it properly.
Choose the service first and we'll only show the requests that actually make sense for it. Fault, change, move, invoice, new user — it all lands with the Infinity Comms helpdesk.
Business stopped?Call 01204 284000 for a critical outage.
Helpdesk hoursMonday–Friday, 09:00–16:30 UK time.
Prefer email?helpdesk@infinitycomms.co.uk
Remote support
Let us see what you're seeing.
If our helpdesk asks you to install the Infinity Comms remote support tool, choose your computer below. Only install remote access software when you are already speaking to us or have an open support request.
Mac remote support
For Apple Mac desktops and MacBooks. macOS may ask you to approve screen recording or accessibility permissions.
Security: Infinity Comms will never ask you to install remote access software from an unsolicited call. If you're unsure, hang up and call us directly on 01204 284000.
Contact the helpdesk
Talk to a real person.
For existing customers, our helpdesk is the fastest route. Give us the site, service and what is happening — screenshots and exact error messages are always useful.
Call the helpdesk
Best for urgent faults, multiple users affected or anything stopping you working.
01204 284000Email support
Ideal for non-urgent changes, screenshots, new starter details and requests you want in writing.
helpdesk@infinitycomms.co.ukHelpdesk hours
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Monday–Friday09:00–16:30
Saturday–SundayClosed
UK time. Bank holiday hours may vary.
Support at a glance
Built for getting things sorted.
37.5Helpdesk hours each week
3Ways to contact support
2Remote support platforms
1Local team taking ownership
Common requests
Not every ticket is a fault.
Need a change making? That's support too. Here are some of the things our helpdesk can pick up.
Phone changes
Diverts, hunt groups, call queues, extensions, caller ID and routing changes.
IVR & messages
Auto-attendant wording, holiday messages and out-of-hours announcements.
Opening hours
Temporary closures, bank holidays and different call routing by time of day.
Starters & leavers
Add users, remove access, provision handsets and move extensions between staff.
WiFi changes
Guest access, passwords, new areas, coverage issues and additional access points.
Connectivity faults
Broadband down, leased line issues, slow service or LTE / 4G / 5G failover queries.
Mobile & SIM
SIM changes, device queries, data issues and new or replacement connections.
Remote working
Softphone setup, home users, laptop calling and getting staff connected away from the office.
Outside standard hours
Something can wait until morning? Log it now.
The form stays available 24/7 and your request will be waiting for the team when the helpdesk reopens. If you have a separately agreed out-of-hours support arrangement, use the contact route provided with that service.